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Frequently Asked Questions

1. Is your Service Free?    YES!  Absolutely Free.

2. Are there forced Advertisements?  No. Ads are only there if you put them on your web site.

3. What is the catch?     There is no catch, however there are a few limitations (see #23).  This 
    service was started to serve the Catholic Church and community, in general.    

4. Is free web hosting the right option for you? Click here     How do I get a free site? 
    Please see the link for Get a Web Site

5. Does a priest, religious or bishop really have to send a letter?   Yes, this helps verify the Catholicity of your site.

6. Are emails included?    Yes! However, only If you register your own domain name, your free 
    hosted site includes an email system.

7. Is it Frontpage compatible?    No  FP was discontinued by Microsoft.

8. Are there space restrictions?    No, as long as it is for the Church's work.

9. Will I have technical help?     Yes, We can provide limited assistance for web sites. Send your request to us by 
    following the instructions and including information requested on our SUPPORT page.  

10. Can we call you?     No, Our support is provided by volunteers. We handle everything 
      through email to control costs and document requests.

11. Can you create a web page for us?  Yes. We can refer you to volunteer web designers that will create it for free, 
      however these resources are limited. You might consider this article on How to Create a Website in 10 Easy Steps.

12. Can we run scripts?     Yes

13. Can you host a domain name?     Yes, however as a subdomain you lose many features.
      We highly recommend that you register your own domain and point to our nameservers.

14. Is this service reliable?     Yes, we have been running our Web Hosting services 
      since 1995 and this hosting is as good as any paid service.

15. How do I get my web page files onto the hosted site?   Usually through a program 
     called FTP (File Transfer Protocol) or in some instances, SFTP  (Secure File Transfer Protocol). You can 
     get a free copy of a good FTP program from http://filezilla-project.org/ . There are many other similar
     programs available, both free and paid. Once your site is set up, simply connect to your site with the credentials
     that were provided to you and begin uploading your web pages, pictures, and documents.

16. My cgi's do not work?    Check the permissions on the script (If you are 
     not sure what this means, do some reading on running cgi's online.  Also, 
     make sure you have an .htaccess file in your main dir.  Just create a flat 
     text file that includes the following lines:
AddType text/html .shtml .htm
AddHandler server-parsed .shtml .htm
AddHandler cgi-script .cgi .pl
Options +ExecCGI
      and the cgi should work fine 

17. Can I have a MySql database & phpMyAdmin access (I'd like to install Joomla
      or a similar product)?   Our hosted site isnít currently set up to accept WORDPRESS, 
        JOOMLA, or DRUPAL installations.  That is why we suggest that IF you want to use 
        those template based hosting sites,  the site at www.wordpress.com might be a good 
        solution for you.  We do not support Joomla, Wordpress, or Drupal installations.  If you 
        are proficient with any of these and MySQL, you may attempt to install however we are 
        not able to provide support, if you experience any issues. You must have purchased 
        your own domain name and point the domain name servers at ns1.catholic-church.org 
        and ns2.catholic-Church.org. This can not be done as a subdomain under  CCO   
       (ie: www.catholic-church.org/newsite ) 

18.  Do you back up the files placed on your servers.  A: To a limited extent. 

Your entire web site needs to have a backup and the computer that you use to
create and manage your web pages should be THE backup of all files posted.  In
order to keep our costs down, we do not backup each of the web sites independently.  Instead we do the entire server.  If your site becomes corrupted or infected and all
pages and pictures are lost, YOU need to have the originals readily available to upload and replace the infected or compromised pages/pictures.

19.  Do I need to know how to create web sites/pages?  Yes, While you do not  
       need to know HTML in depth, you will need to have an idea about what
       you wish your web site to look like and look for a web page design software
       tool that allows you to create and manage web pages easily.  Once you have
       your web page(s) created, you will use your FTP client software to POST it
       to your web site (server).

20.  Some parish webmasters want the simplest way to build and manage web
       pages/sites.
   There are many options for building web sites using pre-built
       web sites.  One such example is www.wordpress.com .  Here you can create
       your web pages by following some simple instructions.  These sites may also
       offer many templates to give your web pages a more professional look and
       feel.  Once you have create your WORDPRESS web site, simply point your
       domain to it.

21.  What do you recommend for storing pictures?
       We recommend that you create a parish GOOGLE account and store all of
       your pictures within the picasaweb.google.com or plus.google.com albums.
       Then, you simply create a link to your album or specific pictures from your
       hosted web site.

22.  What do you recommend for BLOG sites?
       We recommend that you create a parish GOOGLE account and use
       www.blogger.com .   (This can be the same GOOGLE account that you
       created for your photo albums, as well as login credentials for the
       WORDPRESS site. Then, you simply create a link to your blog page from your
       hosted web site.

23.  Do you offer a cPanel (Control Panel) access to our hosted site?
       No. In order to reduce our costs and allow better resource management, we
       only provide SFTP/FTP access to your FREE Hosted sites.  The creation of
       resources that may only be done through a cPanel are completed by us when
       you request this at support@catholic-church.org

24.  What do you recommend for a guestbook?
       We recommend the free guestbook service at www.smartgb.com.  This
       service is free, if you allow them to post ads. You may eliminate all ads for a
       small annual fee (with them)

25.  It states on the "Get A Web Site" page, that we need to point our newly registered domain names
       to your nameservers.    What is a nameserver?
       A nameserver is a computer that is permanently connected to the Internet and translates domain names into IP
       addresses (or vice versa), enabling you to enter www.example.com instead of 194.63.248.47.

26.  How do I register a new domain name with your hosting provider (Hosting Metro)?

      
https://shop.hostingmetro.com/members/cart.php?a=add&domain=register
      
       Please make sure that you notify us once you have created your new account and registered your domain name.
       We will send a request to Hosting Metro, to set your "nameserver" correctly. 

27.  I received an email from support@catholic-church.org that looks suspicious.  Should I open it?
       We NEVER send out email broadcasts or notices to our hosted site owners or webmasters. All correspondence
       from us is in direct response to an email request for support from YOU.  All notifications for system problems
       are posted on our ALERTS page.  So, if you didn't request support from us, DO NOT OPEN OR RESPOND TO
       SUSPICIOUS EMAILS FROM US.

28.  I would like to create online forms that visitors can complete and submit to me.  Forms such as Registration,
       requests for assistance, contact us, information request, order forms, and other similar forms on our site.

       We recommend that you create a FREE account with  www.formsite.com   This site offers many templates and can
       easily be linked to your web pages.  In most cases, the FREE account works perfectly. Compare the FREE versus
       PAID account offerings.

29.  What do you recommend for creating online surveys and questionnaires? .
       We recommend that you create a FREE account with  www.surveymonkey.com .  This site offers many templates
       and can easily be linked to your web pages.  In most cases, the FREE account works perfectly. Compare the FREE
       versus PAID account offerings.

 


Other questions we received because of our domain name
1. Where can I find the name/address/phone of a church in a certain town or their mass times? 
    go to Masstimes.org

2. How do I find the location of a certain priest or religious? 
    Go to your local parish and ask to use the PJ Kenedy "Official Catholic Directory" this will list any in the United State

3. How can I support your cause?  
    You may donate to the St. Ambrose Foundation by sending a check or online via PayPal . There is a link on our 
    home page and at the bottom of this page, that makes this easy for you to do.
     If you have any further questions, please send us an email to
                             support@catholic-church.org 

 Support us at Catholic-Church.org with your donation!

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